Last Updated: April 2008
Introduction
At PCI your privacy and data protection rights are very important
to us.
Data Protection is the safeguarding of the privacy rights of individuals
in relation to the processing of personal data, in both paper and
electronic format. The Data Protection Acts 1988 and 2003 (the “Data
Protection Acts”) lay down strict rules about the way in which
personal data and sensitive personal data are collected, accessed,
used and disclosed. The Data Protection Acts also permit individuals
to access their personal data on request, and confer on individuals
the right to have their personal data amended if found to be incorrect.
Inquiries about this access request policy (“Access Request
Policy”) should be made to Data Protection Co-Ordinator, PCI
eCommerce Solutions, 19-24 St Andrew Street, Dublin 2, Ireland
Access Request Policy and Procedures
Purpose of this policy
This document outlines PCI’s Access Request Policy to help
ensure that we comply with the access request provisions of the
Data Protection Acts.
Procedures
(i) Making an Access Request
Under the Data Protection Acts, you may receive a copy of your
personal data held by PCI on request, subject to payment of a fee
of €6.35.
In order to respond to your request we require you to:
- Download the Access Request Form*. Please be as specific as
possible about the information you wish to access;
- Complete, sign and date the Access Request Form;
- Attach a photocopy of your proof of identity and address to
the Access Request Form;
- Enclose a cheque or postal money order payable to PCI in the
amount of €6.35; and
- Post the Access Request Form to us at Data Protection Co-Ordinator,
PCI eCommerce Solutions, 19-24 St Andrew Street, Dublin 2, Ireland.
* If you cannot download the Access Request Form from the internet
please write to us requesting a form at Data Protection Co-Ordinator,
PCI eCommerce Solutions, 19-24 St Andrew Street, Dublin 2, Ireland
and we shall send you a copy by return post.
Please note the following important requirements;
- we reserve the right not to process an access request that is
not made in our Access Request Form format;
- we shall not process an access request unless the prescribed
fee of €6.35 is received by cheque or postal money order
made payable to PCI; and we do not accept access requests via
telephone, email or text message.
(ii) Responding to your Access Request
Once we have received your fully completed Access Request Form,
your proof of identity and address and the prescribed fee we shall
respond to you within the statutory period of forty (40) days.
If you are not satisfied with the outcome of your access request
you are entitled to make a complaint to the Data Protection Commissioner
who may investigate the matter for you. The Data Protection Commissioner’s
website contains useful information on access requests and other
data protection issues at www.dataprotection.ie.
This Access Request Policy is supplemented (and may be amended)
by specific policies and procedures adopted by Directorates within
An Post and subsidiaries of An Post. In the event of a conflict
between this Access Request Policy and those of our Directorates
and subsidiaries, then the latter policies and procedures shall
prevail.
Responsibility
Overall responsibility for ensuring compliance with the access request
provisions of the Data Protection Acts rests with PCI. However our
responsibility varies depending upon whether we are acting as either
a Data Controller or a Data Processor.
All employees and contractors of PCI who separately collect, control
or process the content and use of personal data are individually
responsible for compliance with the Data Protection Acts. The Data
Protection Co-Ordinator is PCI’s Data Protection Officer,
and co-ordinates the provision of support, assistance, advice, and
training throughout PCI to ensure PCI is in a position to comply
with the legislation.
Review
This Access Request Policy will be reviewed regularly in light of
any legislative or other relevant developments.
Application Forms
Access
Request Form (new window) – PDF format
Access
Request Form (new window) – Word format
Further Information
For further information about your Data Protection Rights please
refer to the Data Protection Commissioners Website : www.dataprotection.ie |
